Privacy Policy

1. Who we are

Mindlogik Ltd is a New Zealand business providing software licensing, renewals, training and related services to customers in New Zealand and Australia.

Privacy enquiries may be sent to info@mindlogik.com.

2. Information we collect

Depending on your interaction with Mindlogik, we may collect your name, organisation, business contact details, country, product interests, licence details, purchasing requirements, order information and correspondence.

Our website and hosting providers may also process technical information needed to operate, secure and maintain the website.

3. How we use your information

We use personal information to respond to enquiries, prepare quotations, process orders, administer software licences, provide customer support, manage renewals, maintain business records and meet applicable legal obligations.

We may contact you about a licence or service you have purchased or enquired about. Any separate promotional communications will be handled in accordance with applicable marketing and privacy laws.

4. Payments and transactions

Online card payments are processed through Stripe. Payment information submitted directly to Stripe is handled under Stripe's applicable terms and privacy practices. Mindlogik receives transaction information needed to administer orders and support customers.

5. Service providers and software publishers

Mindlogik uses service providers including Microsoft services for business communications and recordkeeping, Vercel for website hosting and Stripe for payment processing.

Where needed to fulfil an order, activate a product, administer a licence or provide support, relevant customer and licensing information may also be shared with the applicable software publisher or authorised fulfilment provider.

6. Storage and international processing

Information may be stored or processed through cloud services operating in New Zealand, Australia or other countries. We take applicable privacy obligations into account when using service providers and sharing personal information internationally.

7. Security and retention

We take reasonable measures to protect personal information against unauthorised access, loss, misuse and disclosure.

We retain information for as long as reasonably needed for customer service, licence administration, accounting, dispute resolution and applicable legal obligations, and then dispose of it appropriately.

8. Access and correction

You may ask to access or correct personal information we hold about you. Contact info@mindlogik.com with details of your request. We may need to verify your identity before responding.

9. Privacy concerns

If you have a concern about how Mindlogik has handled your personal information, please contact us using the email address above. We will investigate and respond as appropriate.

You may also have the right to contact the relevant privacy regulator in New Zealand or Australia.

10. Changes to this policy

We may update this policy when our services, systems or legal obligations change. The latest version will be published on this page.