ITIL Operational Support and Analysis e-Learning 6 Months Access incl. Exam Voucher

$694.00
The course is designed to help you to prepare to take and pass the exam leading to the ITIL Intermediate Certificate in Operational Support and Analysis. Success in the exam...

Available

Vendor: Good e-Learning
The course is designed to help you to prepare to take and pass the exam leading to the ITIL Intermediate Certificate in Operational Support and Analysis. Success in the exam will also earn you 4 credits towards the 22 credits needed to gain the ITIL Expert qualification. It helps you gain competence in the aspects of service management that relate to OSA, including:


A detailed understanding of the OSA processes: incident management, request fulfilment, event management, problem management, and access management.
The value of OSA activities for the business
How OSA supports and interacts with other service lifecycle activities
How OSA can deliver operational excellence
Organizing for service operation
ITIL® and PRINCE® are registered trademarks of AXELOS Limited.This e-Learning course is delivered by Good e-Learning, and accredited by EXIN

Mindjet MindManager 2017 for Windows

Supported Operating Systems:
Microsoft® Windows® 10 32-bit and 64-bit
Microsoft® Windows® 8 and 8.1, 32-bit and 64-bit
Microsoft® Windows® 7 Service Pack 1, 32-bit and 64-bit

System Requirements:
IBM or compatible Pentium® processor (1 GHz or greater)
2 GB RAM or greater
830 MB available disk space
SVGA (1024 x 768 / 16-bit color or greater)
Microsoft .NET 4.5.1 or higher

Additional requirements to use certain features:
Microsoft Office Professional 2010, 2013 or 2016 (32-bit and 64-bit)
Microsoft Project® 2010, 2013 or 2016 (32-bit and 64-bit)
Mozilla® Firefox® 9.0 or greater
Google Chrome™ 16.0 or greater
Microsoft Internet Explorer® 10.0 or greater
Adobe® Acrobat® 9.2 or greater
Adobe Flash® Player 10 or greater
Broadband Internet Connection